How do I track my order?

An estimated delivery time is indicated for each item on the product page. After completing the order process, you will receive either a call (if you have provided a telephone number) or an email within the specified time period to arrange a delivery appointment.

How delivery works

Our delivery is free of charge.
In some areas additional delivery charges may apply. This will be addressed when we contact you prior to delivery.
The goods are delivered on a pallet (example image below). Your garden house is unloaded from the truck using a pallet truck.
The driver can try to move the pallet as far as possible while taking safety regulations into account. We cannot guarantee delivery beyond the curb.
Unpacking and carrying the individual components is not the driver's responsibility and is the customer's responsibility
Delivery can be any time between 8am and 6pm (therefore please do not arrange for installation on the same day as delivery);
The order is delivered on a pallet – the delivery is moved with a pallet truck and where the driver can take it is down to the driver’s discretion (although they are usually very helpful). The pallet truck cannot take the pallet through a house, over grass or gravel, or up/down steps for example;
Delivery is contactless and so the driver cannot take the shed off the pallet and move it for you.

Example image of a Power Shed on the pallet.

If you have any questions about delivery, please contact us early enough so that we can discuss them with you.

Email - [email protected]

Telephone - XXX (08:00-16:30, Mon - Fri)

How do I track my order?Aktualisiert 5 months ago